The Dressing Room (Bath) Ltd Privacy Policy

This is the Privacy Policy for The Dressing Room (Bath). This Policy explains how and why we collect and use personal information, and what we do to ensure it is kept private and secure. This Policy sets out the following:

1.  About The Dressing Room (Bath) Ltd
2.  What information we collect
3.  Customers
4.  Our website and cookies
5.  Communications
6.  Keeping your information safe
7.  Storage
8.  Your rights
9.  Updates to this Policy

1. About The Dressing Room (Bath) and how to contact us
For the purposes of data protection law we will be a controller of your personal information (this means we make decisions about how and why your information is used, and have a duty to ensure your rights are protected). If you have any questions about our Privacy Policy, please contact us at: The Dressing Room, 7 Quiet Street, Bath, Somerset BA1 2JU or by email to info@dressingroombath.com or calling +44 (0) 1225 330 563.

2. What information we collect
In order to operate our business and provide our services, from time to time we may need to use personal information about our customers. The information we collect may include personal information such as your name and contact details provided when communicating with us or signing up to a mailing list. If you make a purchase, we will also process financial information to take payment for that purchase.

How we use your information
We will only use your information with your consent, or because we need to in order to:
•enter into, or perform, a contract with you
•comply with a legal duty
•for our own lawful interests, provided your rights do not override these
•to protect your vital interests

In any event, your information will only be used for the purpose(s) we collected it for (or else for a closely related purpose, such as record keeping).

Sharing information
We will never sell or trade your personal information.

Sensitive information
We do not normally collect or process sensitive personal information about our customers (such as information about someone’s health or beliefs). In the unlikely event that we do (for example, details of a person’s dress size), we will ensure that this information is kept private and secure.

3.Customers
We collect information about individual customers in order to fulfil orders. This information will include: basic personal information and contact details information about the products they have ordered, their preferences and limited information about their home address details financial data (such as bank account details) which we require to process payments when the customer is absent.

4. Our website and cookies
We do not collect or process personal information about visitors to our website unless they choose to provide information (such as when signing up to a mailing list). We may collect non-personal information about visitors to our website as this helps us optimise and improve the website. This information might include your internet protocol address, the browser being used to connect to our site, the device (e.g. its operating system) and the connection type (e.g. the Internet service provider used). None of this information, however, will directly identify you.

Cookies
Our website may use “cookies” to enhance your experience and enable certain functionality. Web browsers place cookies on hard drives for record-keeping purposes and sometimes to track information (such as repeat visits). You can choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. However, if you refuse to allow cookies, this may interfere with your ability to use the site.

Hyperlinks to other sites
Our website may contain hyperlinks to third-party websites. We are not responsible for the content or functionality of any of those external websites. If an external website requests personal information from you (e.g. in connection with an order for goods or services), the information you provide will not be covered by this Policy. We suggest you read the privacy policy of any website before providing any personal information.

5.Communications
We may contact you by email, telephone or post with information about products or services that might interest you (see ‘Marketing’ below), updates or information, or to notify you of changes to our terms of business or this Policy.

Marketing
We will only contact an individual personally with email marketing communications if that individual is an existing customer or if he or she has asked to receive marketing or enquired about a particular service. If you would like to opt-in in to marketing you can do so on our website. Our marketing emails will always tell recipients why they are receiving that email and give them the option to unsubscribe.

Telephone conversations
We will never record telephone conversations, video calls or any other electronic communication and retain copies of them, or any transcripts and any written or electronic communication we have with you.

Changing your preferences or unsubscribing
You can change how you hear from us or unsubscribe from marketing at any time. You can do this by writing to The Dressing Room (Bath) Ltd, 7 Quiet Street, Bath, Somerset BA1 2JU; emailing info@dressingroombath.com or telephoning 01225 330 563 with details of your request. You can also contact us using these details if you wish to complain about a marketing communication you have received in error.

6. Keeping your information safe
We employ a variety of physical and technical measures to keep your personal data safe and to prevent unauthorised access to, or use, or disclosure of it. Electronic data and databases are stored on secure computer systems and we control who has access to them (using both physical and electronic means). Our staff receive data protection training and we have a set of detailed data protection procedures which personnel are required to follow when handling personal data. We cannot absolutely guarantee the security of the internet or external networks or your own device, accordingly any online communications (e.g. information provided by email or through our website) are at your own risk.

7. Storage
We only store personal information so long as it is required for the purpose(s) we collected it for (or for a related compatible purpose, such as keeping a record of a transaction). We regularly review what data we have and delete that which is no longer necessary. In certain situations you have the right to request that your data be deleted (the right to be forgotten). Please see paragraph 9 for further details. If you believe that any information we are holding on you is incorrect or incomplete, please contact using the details set out in paragraph 1.

8.Your rights
We want you to remain in control of your personal information. Part of this is making sure you understand your legal rights, which are as follows:
(a)where data is processed on the basis of consent, the right to withdraw that consent
(b)the right to confirmation as to whether or not we have your personal data and, if we do, to obtain a copy of the personal data
(c) from 25 May 2018, the right to have certain information provided to you in a portable electronic format (where technically feasible)
(d) the right to have inaccurate data rectified
(e) the right to object to your data being used for marketing or profiling, or on the basis of our legitimate interests
(f) the right to restrict how your personal information is used
(g)the right to be forgotten, which allows you to have your data erased in certain circumstances (though this is not an absolute right and may not apply if we need to continue using the information for a lawful reason)
If you would like further information on your rights or wish to exercise them, please contact us by writing to The Dressing Room (Bath) Ltd, 7 Quiet Street, Bath, Somerset BA1 2JU;
emailing info@dressingroombath.com or telephoning +44 (0) 1225 330 563.

Please keep in mind that there are exceptions to the rights above and, although we will always try to respond to your satisfaction, there may be situations where we are unable to do so (for example, because the information no longer exists or there is an exception which applies to your request). If you are not happy with our response, or you believe that your data protection or privacy rights have been infringed, you should contact the UK Information Commissioner's Office, which oversees data protection compliance in the UK. Details of how to do this can be found at www.ico.org.uk.

9.Updates to this Policy
We may update this Policy at any time. When we do, we will post a notification on the main page of our website and revise the ‘updated’ date at the bottom of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. This policy was last updated on 9th May 2018.

The Dressing Room Bath

7 QUIET STREET    BATH    SOMERSET    BA12JU